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At, Style99, every piece is handmade and handcrafted. We take utmost care to ensure the best quality of each piece. 

 

Our policies are simple and are aimed to keep our customer happy and satisfied. 

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Shipping: 

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The ready pieces are shipped within 3-4 working days after thorough quality check.  We ship our products to all major cities, using the services of leading and reliable courier companies.

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Privacy Policy:

 

Our privacy policy defines how Style99 will use and protect information provided by you, including but not limited to its use on this website.

 

Style99 is committed to the protection of your privacy. All the information during the course of your association with this website will be used strictly in accordance with this privacy policy.

 

We may be required to change portions of this policy in the future, however we accordingly update this page with such changes. To remain assured, kindly check this page from time to time in order to ensure that you confirm with it.

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We typically collect information such as:

 

• Your name and date of birth

• Contact details including email address

• Demographic data like pin/zip code, preferences and interests

• Any other information pertaining to customer surveys and/or offers

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Information usages:

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• We use the collected information to address your needs and improve customer service quality, for reasons such as:

• Internal record maintenance.

• Use as reference points to improve our products and services.

• Run promotional offers and campaigns through phone and contact information available with us.

• Your information may also be used to contact you for market research related purposes, which in turn may include us contacting you by email, phone, fax or mail. The information is used to enhance your customer experience of the website as well.

 

Security Measures

 

Our commitment to the safety of your information is paramount. We have strong privacy protection measures in place to prevent any unauthorized access or disclosure of the information we collect online.

Do note that we never share any of your personal information with any third party. In case such an instance comes to your notice, please highlight the same to us immediately.

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Cancelation Policy

 

Orders can be canceled only if they are not shipped. Once shipped no cancelation will be accepted. 

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Exchange Policy:

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No return only exchange.

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We don’t have a return policy in place. However, you can request us for an exchange or replacement. Replacement will be subject to stock availability, and the normal turnaround time will not apply in case of replacement requests. You can inform us about exchange by writing to us at styleninety9@gmail.com within 3 days of the receipt of goods from us. Clearly state the reason for exchange along with the photograph of the piece in case of damaged or wrong goods received. Once we verify the case, we will initiate the exchange.We have a 7 day exchange policy for any unused product that you may have purchased from us. This period will start from the date of delivery at your location. However, in case of receipt of damaged products, kindly share a picture highlighting the damage on the day of receipt itself. The 7 day window will remain applicable for dispatch at your end. Further, in case of damaged goods, we hold the right to request further evidence of damage.

In case your exchange request is approved, you will need to send back the product to us along with the original packing and invoice. Shipment cost of return is borne by you.

• Style99 will continue to hold the overall discretion in all requests for exchange. 

• Kindly use our contact details for inquiries and shipping related to exchanges and replacements.

• Upon receipt of the products from your end, we will decide on the request and notify you on the contact details provided by you. Lack of response at your end will lead to cancellation of request after 24 hours.

• Please note that return and replacement is not applicable on sale items.

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We are not responsible for any lost or damaged packages. We are not liable for any returns/exchange that we were not notified about first.

 

• No return, refunds or exchange will be given in the following cases:

• Incorrect or outdated delivery address.

• Incorrect address format including any form of a PO Box address.

• After 3 failed delivery attempts by courier company

• Package refused by recipient.

• Sizing issues. Thus please review our size guides carefully before making your purchase.

• Products returned in a used or damaged condition.

• Minor colour and design variation. All products are handmade and use natural stones so there will be some variation from the photographs on our website.

• If the jewellery is not faulty or damaged.

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